Privacy Policy of Shenzhen Shun’an Electric Power Engineering Co., Ltd.

I. Information We Collect

1.1 Information You Voluntarily Provide

• Contact Information: Such as your name, email address, phone number, and mailing address (provided, for example, when you submit an inquiry about lighting products, place an order, or register for services);
• Order-Related Information: Including product selection records, delivery details, payment method (we do not store complete payment card information; relevant information is processed by third-party payment service providers), and order history;
• Communication Content: Records of communications with our customer service team (such as emails and online chat logs) when you seek support for product installation, after-sales service, or customization of lighting solutions;
• Account Information: If you create an account on the Website, we will collect your username, encrypted password, and preference settings (such as saved lighting product categories and delivery addresses).

1.2 Automatically Collected Information

• Device and Usage Data: Device model, operating system, browser version, IP address, access time, pages visited, search keywords, and click-through rates (used to analyze user behavior and optimize Website performance);
• Location Data: Approximate geographic location obtained based on your IP address (used only to provide region-specific services, such as displaying delivery policies or lighting product certification information applicable to your region).

1.3 Information from Third Parties

• Payment service providers (for verifying transaction status and preventing fraud);
• Delivery partners (for tracking delivery progress and updating order status);
• Social media platforms (if you log in to the Website via social media accounts such as Google or Facebook, the collection of relevant information will comply with the privacy policies of such platforms).

II. How We Use Your Information

1. Providing and Fulfilling Services: Processing your orders, arranging the delivery of lighting products, providing after-sales services (such as troubleshooting for smart lighting systems), and responding to your inquiries;
2. Improving Products and Services: Analyzing user preferences to adjust the range of lighting products (such as optimizing smart control functions based on user feedback) and enhancing the Website user experience;
3. Sending Important Notifications: Informing you of order updates, product recall information (if applicable), changes to this Privacy Policy, or other important content related to your use of the Services;
4. Marketing and Promotion: Sending you information about new lighting products, seasonal discounts, or customized lighting solutions (only if you have agreed to receive such information; you can unsubscribe at any time);
5. Ensuring Security and Compliance: Detecting and preventing fraudulent activities, protecting the Website from unauthorized access, and complying with legal requirements (such as responding to valid court subpoenas or regulatory inquiries).

III. Scope of Information Disclosure

1. Disclosure to Service Partners: We will share information with trusted third parties that assist in providing services, such as payment service providers (e.g., PayPal), delivery companies (e.g., DHL), and IT service providers (responsible for maintaining Website security). These partners are bound by contracts to protect your information and use it only within the scope authorized by us;
2. Disclosure Based on Legal Requirements: We may disclose your information if required by laws, regulations, or legal procedures (such as subpoenas), or to protect the legitimate rights and interests, property, or safety of us and others;
3. Disclosure in Case of Business Changes: If we undergo a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of the transaction assets (we will notify you in advance if such transfer affects your privacy rights and interests).

IV. Information Protection Measures

1. Encryption: Sensitive information (such as account passwords and payment-related data) is encrypted using industry-standard technologies (e.g., SSL/TLS protocol);
2. Access Control: Only employees and service partners who need to access your information to perform their job duties are authorized to do so, and such personnel are required to comply with confidentiality obligations;
3. Data Retention: We retain your personal information only for the period necessary to achieve the purposes stated in this Policy or as required by law. After the expiration of this period, the information will be securely deleted or anonymized;
4. Regular Audits: Conduct periodic security audits and system updates to address emerging security threats and ensure compliance with data protection standards.

V. Your Rights Regarding Personal Information

1. Right of Access: Request a copy of the personal information we hold about you;
2. Right of Correction: Request correction of inaccurate or incomplete personal information;
3. Right to Erasure: Request the deletion of your personal information (except as otherwise provided by law, such as when we need to retain it to comply with legal requirements);
4. Right to Restrict Use: Request restriction on the use of your personal information under specific circumstances;
5. Right to Data Portability: Request the transfer of your personal information to another organization (where technically feasible);
6. Right to Unsubscribe: Cancel the receipt of our marketing information (you can click the “Unsubscribe” link in marketing emails or contact us directly).

VI. Third-Party Links and Services

VII. Protection of Children’s Privacy

VIII. Changes to This Privacy Policy

IX. Contact Us

• Company Name: Shenzhen Shun’an Electric Power Engineering Co., Ltd.
• Address: No. 107, 142 Nanpu Road, Huangpu Community, Xinqiao Subdistrict, Bao’an District, Shenzhen City, Guangdong Province, China
• Email Address: moffattfinleyepo@gmail.com
• Phone Number: +86 15507535639